The Session Supervisor, M, was on his own today, therefore Rachael's session was very short.
M did not pay any attention to Rachael as she was being lowered into the pool and consequently allowed her to slip off the chair, causing her to land face down in the water.
M gave Rachael a neck massage but struggled to do anything more as he had no assistance and was not confident with keeping Rachael in a comfortable position.
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