Mark and Steve came to fit a new arm on Rachael's wheelchair. Rachael was unhappy with the new arm as it was hard and made of bare plastic. Mark agreed with Rachael and said he would get an identical arm made up from different and more comfortable material. Rachael then requested a matching arm for the right hand side of her chair. Mark measured up Rachael's chair and said he would get them made up as soon as possible.Mark informed Rachael that he would be leaving the area shortly and would be replaced by Steve who was with him today.