S visited Rachael to change the broken handset by Rachael's bed and to install a separate box charging unit for the upstairs bedroom.
Rachael asked S whether it would be possible to have a second handset to go with the upstairs base unit. S said that this could not be done as it would overload the system.
S also had a look at Rachael's computer, which is running slowly because the memory is nearly full. S said that he would talk to the staff at Smart Box and M, Rachael's speech therapist, to see if he could get the computer repaired or upgraded.