Tuesday, 30 October 2012

phone call to Smart Box Customer Services

Rachael's Tobii eye gaze computer stopped working at 7am this morning, 30th October 2012, and would not turn on again. We contacted S at Smart Box customer services and she gave us step by step instructions to try to get the computer working. The instructions were as follows:-
1. Unplug the Tobii eye gaze at the back.
2. Remove both batteries.
3. Press the power button ten times.
4. Plug in the Tobii eye gaze without batteries and switch on.
The computer switched on but turned itself off immediately. 
S advised us to repeat steps 1, 2 and 3 and then plug in the computer and leave it for half an hour before turning it on again. This was successful and once the Tobii eye gaze was working the batteries were replaced.

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